Terms and Conditions of Sale

Welcome to Premium Cultural Experiences!

These terms and conditions outline the rules and regulations for the use of Premium Cultural Experience's members, the Agence 1122, Agency 1830 and Agencia 1821's Website, located at https://premiumculturalexperiences.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Premium Cultural Experiences if you do not agree to take all of the terms and conditions stated on this page.

Contact informations :
-Agence 1122/Agence 1830 :
Social reason and organization : Agence 1122 Entreprise Individuelle
Registered at the RCS of Poitiers : 987 673 290 00019
Direction : 25 Rue Rabelais, 86000 Poitiers, France
Email: premiumculturalexperiences@gmail.com

Terms and Conditions of Sale – Agence 1122

1. Purpose

These terms and conditions of sale (T&Cs) define the terms and conditions for the sale of tourist tours offered by Agence 1122. By booking a service with the agency, the client accepts all the conditions outlined below.

2. Reservations

Reservations can be made online, by phone, or by email. A written confirmation will be sent to the client once the booking is validated.

3. Prices

The prices indicated on the website or in any other communication material of Agence 1122 are expressed in euros and include taxes. Prices may vary depending on the season and demand. The prices include the services indicated at the time of booking (guided tours, transportation, etc.).

4. Payment

Payment for services must be made at the time of booking, unless a specific agreement has been made with the agency. Agence 1122 accepts payments by credit card, bank transfer, or any other method mentioned at the time of booking.

5. Cancellation

- Any cancellation made more than 24 hours before the scheduled departure time will be fully refunded.

- In case of cancellation less than 24 hours before departure, no refund will be made.

- If the client does not show up at the time of departure, the full amount of the service will be charged.

6. Vehicle Replacement

In the event the vehicle specified in the contract is unavailable, Agence 1122 reserves the right to replace it with another vehicle of the same category or a higher category, at no additional cost to the client.

7. Liability

Agence 1122 takes all necessary measures to ensure the safety and smooth running of the tours. However, the agency cannot be held liable for unforeseen events or force majeure (strikes, unfavorable weather conditions, etc.) that may result in modifications or cancellations of services.

8. Complaints

Any complaint regarding the services provided by Agence 1122 must be submitted in writing within 7 days after the end of the service.

9. Applicable Law

These terms and conditions of sale are governed by French law. In the event of a dispute, the parties will attempt to resolve the matter amicably. If no agreement is reached, the competent courts will be those of the location of Agence 1122's headquarters.

These terms may be modified at any time by Agence 1122. The version in effect is the one available on the agency’s website at the time of booking.

Last update of the conditions : 15th of August 2024